Sign In

Communications of the ACM

Communications of the ACM

Automated welfare client-tracking and service integration: the political economy of computing

The impacts of an automated client-tracking system on the clients, caseworkers, administrators, and operations of the welfare agencies that use it are reported. The major impact of this system was to enhance the administrative attractiveness of the using agencies in the eyes of funders rather than to increase their internal administrative efficiency. This impact is a joint product of both the technical features of the computer-based system and of the organizational demands placed upon different agencies, administrators, and caseworkers. It illustrates the way “successful” automated information systems fit the political economies of the groups that use them.

The full text of this article is premium content


No entries found

Log in to Read the Full Article

Sign In

Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.

Need Access?

Please select one of the options below for access to premium content and features.

Create a Web Account

If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.

Join the ACM

Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.

Subscribe to Communications of the ACM Magazine

Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.

Purchase the Article

Non-members can purchase this article or a copy of the magazine in which it appears.
Sign In for Full Access
» Forgot Password? » Create an ACM Web Account