acm-header
Sign In

Communications of the ACM

Communications of the ACM

Toward friendly user MIS implementation


Recent management information systems (MIS) and computer science literature advocates the development of “user-friendly” systems as a means of overcoming implementation problems. However, implementation research suggests that it is not enough that the technology be friendly to the user. The user must also be friendly to the system. In formulating solutions to implementation problems, the field of organization development (OD) may serve as a knowledge base for practitoners and researchers. OD and MIS share common goals, common theoretical foundations, and common problems. Consequently, OD techniques may be useful in alleviating certain behavioral problems encountered in MIS implementation. OD concepts and techniques such as planned organizational change, survey feedback, group diagnostic meetings, communication training, role negotiation, and training labs may be used when implementing or changing systems. The premise is that use of these measures will lead to more successful MIS projects.

The full text of this article is premium content


 

No entries found

Log in to Read the Full Article

Sign In

Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.

Need Access?

Please select one of the options below for access to premium content and features.

Create a Web Account

If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.

Join the ACM

Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.
  

Subscribe to Communications of the ACM Magazine

Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.

Purchase the Article

Non-members can purchase this article or a copy of the magazine in which it appears.