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Home/Magazine Archive/September 2018 (Vol. 61, No. 9)/GitOps: A Path to More Self-Service IT/Abstract

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GitOps: A Path to More Self-Service IT

By Thomas A. Limoncelli
Communications of the ACM, September 2018, Vol. 61 No. 9, Pages 38-42
10.1145/3233241
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blocks with circuit traces, illustration — Credit: Andrij Borys Associates and Dinko Bence

You have written a new Web application and would like it to be added to your organization's Web load balancer. The load balancer is complex; highly trained experts on the network operations team maintain its configuration. You file a ticket with the team, wait, wait, wait, have a discussion with the experts, wait, wait, wait, and finally your request is completed. Your application is now available, assuming they got it right on the first try.

At other companies the process looks more like this:

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