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Communications of the ACM


GitOps: A Path to More Self-Service IT

blocks with circuit traces, illustration

Credit: Andrij Borys Associates and Dinko Bence

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You have written a new Web application and would like it to be added to your organization's Web load balancer. The load balancer is complex; highly trained experts on the network operations team maintain its configuration. You file a ticket with the team, wait, wait, wait, have a discussion with the experts, wait, wait, wait, and finally your request is completed. Your application is now available, assuming they got it right on the first try.

At other companies the process looks more like this:


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