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Customers Had More Faith in Sony Than It Deserved

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Kazuo Hirai, Sony

Sony Computer Entertainment President and CEO Kazuo Hirai at a press conference at Sony Corp. headquarters, Tokyo, May 1, 2011.

AP Photo / Shizuo Kambayashi

In the wake of the recent hacking attacks, which compromised more than 100 million account records on its PlayStation Network and Sony Online Entertainment services, Sony has beefed up security—a tacit admission it could have done a lot more to protect customers' data.

From San Jose Mercury News
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