Researchers at Tomsk State University (TSU) in Russia have developed a universal mathematical approach to queuing theory that permits the calculation of the most efficient operation of the systems where the processing of incoming flow takes place.
They say the new method can be used to eliminate lines in shops and banks and eliminate mobile communication congestion.
The researchers, led by TSU professor Anatoly Nazarov, for several years have been developing models and methods to choose a rational structure for the service system. These types of problems are normally solved by creating a program for each specific case. The TSU researchers developed a universal method, which is suitable for solving a broad range of problems associated with queuing.
"We have derived the general formula for the calculation: it is enough to substitute for the variables specific parameters, such as the number of servers, towers, communication channels, and others and you can find out under what conditions the system will run smoothly," Nazarov says.
He notes the new method can be applied to different service systems and it could be used to predict the functioning of such systems to make effective management decisions.
From Tomsk State University
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