Sign In

Communications of the ACM


The Dangers of Automating Social Programs

wheelchair on crumbling path, illustration

Credit: The Verge

Ask poverty attorney Joanna Green Brown for an example of a client who fell through the cracks and lost social services benefits they may have been eligible for because of a program driven by artificial intelligence (AI), and you will get an earful.

There was the "highly educated and capable" client who had had heart failure and was on a heart and lung transplant wait list. The questions he was presented in a Social Security benefits application "didn't encapsulate his issue" and his child subsequently did not receive benefits.


No entries found

Log in to Read the Full Article

Sign In

Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.

Need Access?

Please select one of the options below for access to premium content and features.

Create a Web Account

If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.

Join the ACM

Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.

Subscribe to Communications of the ACM Magazine

Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.

Purchase the Article

Non-members can purchase this article or a copy of the magazine in which it appears.
Sign In for Full Access
» Forgot Password? » Create an ACM Web Account