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Use of AI Poised to Grow in State Government, Survey Finds

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While states have ideas about where they would most like to put artificial intelligence to work, few have fully developed policies or guidelines related to oversight of the technology.

In a new survey, just 1% of state chief information officers said artificial intelligence is "widely used" in their state.

Credit: Vectormine/

While just 1% of state chief information officers (CIOs) say artificial intelligence (AI) is "widely used" in their state, according to a recent report from the National Association of State Chief Information Officers, the Center for Digital Government, and IBM, 19% are piloting AI, 13% are using it but not in "core lines of business," 31% are engaged in demonstrations or proofs of concept, and 24% are evaluating proposals.

Forty-five U.S. states provided responses to survey questions analyzed for the report.

Most current use of AI by states involves chatbots and digital assistants on websites, which can be used to support IT help desks in answering call about common technology problems.

One of the major hurdles to AI implementation is that most legacy environments were not designed to handle the large volumes of data and processing that advanced analytics or AI applications demand.

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