Communications of the ACM
NYU Report Calls on Social Media Titans to Stop Outsourcing Content Moderation
A New York University report is calling for social media companies to stop outsourcing content moderation.
Credit: fronetics.com
A New York University report published today is calling for social media companies to stop outsourcing content moderation.
The report says big social media companies like Facebook, Twitter and YouTube need to use more of their own employees – instead of the outside contractors on which they currently largely depend – to make calls about what posts and photos should be removed. Misinformation is becoming an increasingly big problem on tech platforms during the protests against racial injustice and the novel coronavirus pandemic, and both are happening during an election year in which the industry is already braced for action by bad actors.
Currently, many of those charged with sifting through the reams of content posted to social media platforms are contractors, without the same salaries, health benefits and other perks as full-time employees at Silicon Valley companies.
From The Washington Post
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