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Can AI Help Casinos Cut Down on Problem Gambling?

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Artificial intelligence as a solution to problem gambling “raised far more questions than it did answers,” said Alan Feldman, a distinguished fellow in responsible gambling at the International Gaming Institute at the University of Nevada, Las

Credit: Juan Carlos Pagan, Xiaoyu Xue

Researchers are looking to artificial intelligence (AI) as a way to potentially identify and predict problem gambling.

One program from Mindway AI, a company with ties to Denmark's Aarhus University, relies on psychologists to train AI algorithms to detect behaviors associated with problem gambling.

The program scores 14 risk factors from 1 to 100 and generates a risk assessment for each player.

However, there are concerns about how to explain such data to players.

While some online gaming companies use pop-up messaging, texts, or emails, Mindway's Rasmus Kjærgaard said the data could be used to personalize phone calls to players.

From The New York Times
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