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Communications of the ACM

ACM Opinion

What Is Wrong with ChatGPT?

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A person interacts with the ChatGPT tool, shown on their laptop screen.

Credit: Nicolas Maeterlinck/Belga Mag/AFP | Getty Images

Taking advantage of easy access to finance over the past decade, companies and venture-capital funds invested billions in an AI arms race, resulting in technology that can now be used to replace humans across a wider range of tasks. This could be a disaster not only for workers but also for consumers and even investors.

The problem for workers is obvious: There will be fewer jobs requiring strong communication skills and thus fewer positions that pay well. Consumers, too, will suffer. Chatbots may be fine for handling entirely routine questions, but it is not routine questions that generally lead people to call customer service.

From Project Syndicate
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